Cancellation Policy

At Theflexonic, we understand that sometimes plans change. Our cancellation policy is designed to be fair and transparent while ensuring smooth order processing.

1. Order Cancellation Before Dispatch

You may request cancellation of your order before it is dispatched from our warehouse.

To cancel your order:

Email us at theflexonic@gmail.com
Or contact us via WhatsApp/Phone at +91 6351431956

📌 Please mention your order number in the request.

If your order hasn’t been packed or shipped, we will cancel it and initiate a full refund within 1–2 business days to your original payment method.

⚠️ Note: Cancellation requests sent via Instagram DMs, Facebook messages, or any unofficial platform will not be considered valid.

2. Order Cancellation After Dispatch

Once an order is shipped, it cannot be cancelled.
If you still wish to cancel after dispatch, please accept the delivery and initiate a return request as per our Refund & Return Policy.

3. COD Order Cancellation

COD orders may require confirmation via phone/SMS/WhatsApp.
Unconfirmed COD orders may be automatically cancelled after a few hours.
Frequent cancellations of COD orders may result in COD being disabled for your future purchases.

4. Prepaid Order Refunds

If your prepaid order is successfully cancelled before dispatch:

We will initiate a full refund to your original payment method (UPI, wallet, card, etc.)
Refunds typically reflect within 3–7 business days, depending on your bank.

5. Seller Cancellations

We reserve the right to cancel any order in the following scenarios:

Product is out of stock or discontinued
Invalid address or incomplete details provided
Order flagged as suspicious or high-risk by our payment gateway/fraud detection system

In such cases, you will be notified and issued a full refund (if already paid).

6. Contact Us for Help

For any questions or assistance with cancelling an order, you may reach out to our support team:

Email: theflexonic@gmail.com
Phone/WhatsApp: +91 6351431956
Support Hours: Monday–Saturday, 10 AM – 6 PM (excluding public holidays)